Repost: I’ve Been Kicked Off Facebook

Imagine for a moment that you frequent the same restaurant every day, and every day you bring a new person with you to the restaurant. Before you know it, you’ve got a large section of that restaurant filled with customers, chatting it up, ordering drinks, food and leaving generous tips. Then one day you show up to order dinner and there’s a sign on the door that says “Sorry, you are not allowed in anymore. If you have a problem with that, email us.”

Tonight I was banned from Facebook.

I’m kind of taking it all in stride – I’m not sure why their admins decided to throw me off but I can’t help but wonder who is in charge of analytics at Facebook.

Look, I totally get their agenda. Facebook is not a charity. Facebook is and always will be a business. It’s a business first, a social network second. It’s why the Whopper campaign got killed (Though I wonder would they have pulled it had they run it as a Facebook ad?), it’s why they pulled out of endorsing developers via Facebook applications.

I’ve learned a lot from them. My relationship with Facebook goes back 5 years when they were “the other network” and MySpace hogged the spotlight, yet we still encouraged our automotive client to give them a shot given their tight focus on college students.

We watched as they began to scale and chip away at MySpace’s market share. Last year I had them come up to a meeting with Disney where they proudly announced they’re the #1 photo hosting site on the web.

Facebook had reached critical mass.

So you’d think given their lineage, they’d learn as they scaled to keep track of the very things third party companies such as Radian6 do on a daily basis – determine influencers online, understand the role of a member to those within their network.

This obviously isn’t the case. In fact I think they’re completely clueless.

Analytics are key to the success of any online community. Much like brick and mortar businesses, understanding who your best customers are will guarantee their loyalty. Well I would say I’m one of Facebook’s best customers, and not receiving an email explaining why my account was disabled really pisses me off because someone had to have disabled it in the first place. Does it hurt to look into my account, realize the frequency of which I post? Check the velocity of which people have added me to their own networks?

Hell no.

I would say that I deliver more value to Facebook than they do to me. Think about it. All of the extra page views I create for them, the free content I upload, etc.

Now here I am armed with a keyboard and an internet connection. Much more powerful than pen and sword and I can swear to you, they’re going to feel some pain on this one.

So Facebook, if you’re listening (doubtful), I want the following:

  • Full membership rights restored.
  • A written letter of apology from your head of Communications.
  • An explaination sent to my 700 closest friends as to why they couldn’t send me a happy birthday note via your social network because you disabled my account without reason.

Oh and by the way. This morning, my colleague was spammed via Facebook IM as a hacker took control of his friend’s account and decided to solicit him for money. I’m sure the last thing Facebook wants is the real story coming out as to how hack attacks are driving their members away…

All of this drama makes me restless. Hipstr will be up by SXSW, I promise you that. It may be alpha but it will be up, and when it’s up, I plan on focusing building my relationships with people I enjoy spending time with online without any concern that big brother will pull my account without reason.

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5 thoughts on “Repost: I’ve Been Kicked Off Facebook”

  1. Awesome–I got kick off facebook–I think because I added friends to fast.I am a little disappointed but I have seen similar abuses by ebay, amazon , it is kind of cool because maybe we can go back to more primative and less commercial and geeky networks.For the moment I feel better than..but it was awesome meeting 600 friends–a lot of them from the past.

  2. The same thing happened to me. It's disconcerning because if you have uploaded lots of content from photo albums to Facebook notes, let alone all of the applications and friendships, Facebook can take it away at a moment's notice. You'll lose all of your rekindled friendships from your childhood until now. There is no way to back your account up and there is no way to retrieve your account or your content. Facebook has no one that you can call to speak to on a human level and all they do is reply with a pre-fabricated email communication.Facebook is NOT living up to their mantras of being a social community. Instead they are being "friendship" police. They don't even know how to define a "friendship" or "relationship" on their network. With other sites like Twitter taking hold, Facebook's days are numbered if they continue to expel members for being too friendly when the world's social community are beginning to expand their definition of friendship on websites like Twitter where you follow many people.

  3. Mark Zuckerberg's own words:"I'm trying to make the world a more open place by helping people connect and share."http://www.facebook.com/markzuckerbergFacebook's own words:Giving people the power to share and make the world more open and connected.http://www.facebook.com/facebook Where in those two statements does it say that being too connected is against the rules. If anything, it says quite the opposite. It says become more connected.

  4. Can you please help me? My story is the same as yours. They have completely ignored me. Tonight I sent the following note to the FB friends I have email addresses for:On Tue, Sep 1, 2009 at 2:33 AM, Tracy Deis tracydeis@hotmail.com wrote:Hi There,I have been getting calls and emails from friends and family like crazy because I have disappeared from Facebook. Well, they disabled my account and my photography fan page. It is if neither my profile or fan page ever existed. I am really miffed because they disabled my account for posting comments too fast/too late at night – early in the morning ON MY OWN WALL. (Isn't that funny? It is a social networking site that does not want you to network.) Needless to say, the main reason why I use Facebook is to network with other photographers and use my fan page to get new clients. I have a new website launching any day now, and I would love to be able to promote it using Facebook.They do this to thousands of the their 50 million customers, and I think it will be the thing that drives them out of business. (See "What I Learned When Facebook Disabled My Account" http://adage.com/digitalnext/article?article_id=133896).I've heard that if you send them nice emails begging and pleading, they will restore your account. So far, on Saturday I got form letters. Today I just got ignored.Why not make a new account, right? Nope. I have 577 friends (80% are real life friends and over 200 fans (half of whom I do not know personally). Right now, I have 3 jobs, and it is simply not worth the bother.I am writing to you for two reasons; 1) to let you know why you cannot find me or TLD Photography on FB, and 2) to ask you to send this short note to disabled@facebook.com and appeals@facebook.com on my behalf:Dear Facebook,I am a friend/photography fan of Tracy Lynn Deis (owner of TLD Photography). I can attest she is not a spammer nor putting an annoying amount of comments on my wall. She needs access to her account to retrive client information as well as share her new photography website. Please reconsider and enable the Facebook accounts of Tracy Lynn Deis and TLD Photography.Thank you!This is voluntary, but I would sure appreciate it if you did. Feel free to copy me to let me know you did.I'll be back on when they let me on, or when I get time to make a new account. If you get a friend request from Tracy Deis Howard in the future, that's me using my Daddy's last name. (I knew it would come in handy one day for something! ROFL!)Stay Chilly!TracyI am not an abuser, and I really want my account back. I figured since you had a similar experience you might be able to help me.

  5. DUDE KILLER WORKI GOT KICK OUT OF FACEBOOK TOAND IM STOCKED THEY CAN KEEP IT.i HAVE BEEN KICKED OUT OF NICER PLACES BY SWEETER PEOPLE AND WHEN YOU START DISSING YOUR CUSTUMERS TO THERE FACE YOU WONT HAVE THEM FOR LONG NOT EVEN IF ITS A FREE SERVICE. WE OR ME OR US THAT GOT THE BOOT CAN GO OFF TO GREENER PASTURES- I GOT KICKED OFF FOR IMPERSENATING ABE VAGODA THE OLD CRUSTY DETECTIVE DUDE WHO WAS ON THE BARNEY MILLER SHOW BACK IN THE DAY – YEA FACEBOOK KICK ME OFF FOR USING HIS IMAGE AS MY PROFILE AND RIDING A PROPER LONGBOARD WOW KICKED ME OUT OVER THAT IM DISCUSTED. THANK YOU FOR SHARING YOUR FACEBOOK EJECTION STORY WITH THE WORLD.

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