Comments for Thought Industry

Comment on RIP Dan Sicko by alobsiger

alobsiger — Thu, 08 Sep 2011 01:28:11 +0000

What a nice tribute. Thanks for your kind words about Dan.

Comment on RIP Dan Sicko by Ramsey

Ramsey — Mon, 29 Aug 2011 04:02:26 +0000

Well said. The good ones are always missed the most.

“Let no one weep for me, or celebrate my funeral with mourning; for I still live, as I pass to and fro through the mouths of men. ”

- Quintus Ennius

Comment on Facebook Adds Video Chat and the World Collectively Responds With “So What?” by wiiseyy

wiiseyy — Wed, 06 Jul 2011 23:56:48 +0000

i hate that guy’s beanie.

Comment on Facebook Adds Video Chat and the World Collectively Responds With “So What?” by Scott Monty

Scott Monty — Wed, 06 Jul 2011 23:52:09 +0000

Let’s discuss it tomorrow via Facebook Skype chat.

Comment on Facebook Adds Video Chat and the World Collectively Responds With “So What?” by Tyrone M. (@tyronem)

Tyrone M. (@tyronem) — Wed, 06 Jul 2011 19:39:19 +0000

Agreed. This is one thing I love about Twitter – the asynchronous nature of it. Read/respond in your own time. And I’ve never been a fan of Facebook chat – I’ve left it turned off for years.

Comment on What No Social Media Dashboard Can Provide You With: Common Sense by Craig Daitch

Craig Daitch — Mon, 13 Jun 2011 17:49:20 +0000

I think you meant Craig, not Scott. Craig: No bowtie. Scott: bowtie.

Comment on What No Social Media Dashboard Can Provide You With: Common Sense by Ralph Paglia

Ralph Paglia — Mon, 13 Jun 2011 17:06:25 +0000

I like what Scott is drawing out in this post, especially the requirements for corporate prudence in a new world being so heavily impacted by bottom up communications and sentiment expression. Scott’s final point about the size of the audience being impacted in this airline example really brings it home for me. I cannot see changing policies based on what one customer expresses that is effectively an aberration of what the majority might perceive. However, with a class of customers as big as US Military who use airlines so frequently, and who have the overwhelming empathetic support of the vast majority of American consumers, that changes everything from a “gripe” to a major issue. I agree with Scott that the airline responded both prudently and effectively. Great example of social media being used to better guide policy.

Comment on What No Social Media Dashboard Can Provide You With: Common Sense by NotFromDetroit

NotFromDetroit — Mon, 13 Jun 2011 15:17:17 +0000

Deep inside every major corporation are closets that nobody wants opened. Even great leaders inherit policies the public does not and will not appreciate. Often, these leaders don’t even know that these policies exist until it it’s a public crisis. With great scale often comes overbearing process. And while we can all look to the power of Zappos, the harsh reality is that most corporate cultures are not built on exemplary service and empowered employees.

The shift towards an agile infrastructure (and an empowering culture) that would resolve a crisis before it occurs will take time. In today’s world of instant memes and a culture that lives and breathes in the moment, external communications teams will take the brunt of the blow. But great communications can’t solve for a poor product experience. And this is why I LOVE that you’re putting social into the corporate sustainability discussion. It’s got to go deeper if it’s going to be real.

Comment on The Butterfly Effect: Keeping Your Audience Engaged Through Random, Unpredictable Experiences by Allison D. Duncan

Allison D. Duncan — Fri, 13 May 2011 14:15:42 +0000

The real question is how do you effectively and consistently do this without leaving your niche? Is it even possible to do that without sometimes going outside of your 'marketed niche'? As a nerd, the niche can be incredibly huge, so this is a real problem with my own blog. There is just so much out there that is cool and interesting. So it's incredibly hard to weed the list of topics down and still do the Unpredictable Experience effect. Allison Duncan The Nerd Connection

Comment on The Butterfly Effect: Keeping Your Audience Engaged Through Random, Unpredictable Experiences by Dean Hillestad

Dean Hillestad — Thu, 12 May 2011 13:45:23 +0000

“The caterpillar does all the work but the butterfly gets all the publicity” George Carlin