This is a very good day for my company and colleagues:

“In Forrester’s 76-criteria evaluation of listening platform vendors, we found that Converseon, Nielsen, and Radian6 led the pack because of the range of product functionality and ability to meet businesses’ needs beyond reactive brand tracking.”

Further excerpts from Zach Hofer-Shall’s report can be found here: The Forrester Wave™: Listening Platforms, Q3 2010